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We understand how important it is for you to be able to get on with your life after a misfortune.

Our commitment is to respond instantly and process your claim immediately so that things can return to normal as quickly as possible.

Our alliance with QBE Seguros provides us with a robust service structure to handle claims, backed by the highest standards in service and best fulfillment in claims management. In fact, the average payment’s waiting period is *45 minutes. In other words, you’ll probably have your money in less than an hour! This is Velox24.com’s service commitment.

Submit your claim here, now.

To speed up the process, please have the following information readily available:

  1. 1. Policy number to identify coverage plan immediately
  2. 2. Claim details (like police complaint number, etc.)
  3. 3. Contact information

Visit our Claims Centers

If you wish to initiate a claims process over the telephone, you may call us at 787-777-5050. You may also visit our offices in the following municipalities:

San Juan
1101 Ave. Muñoz Rivera
Río Piedras, PR
T 787-765-2125

Caguas
Urb. El Verde Calle Venus #1
Caguas, PR
T 787-746-8007

Arecibo
Avenida San Luis #905
Arecibo, PR
T 787-881-7150

Ponce
Avenida Las Américas 1975
Urb. San Antonio
Ponce, PR
T 787-843-1450

* QBE Seguros is classified A (excellent) by A.M. BEST.